Business Services

Home > Business Services > Business Services (120/240 hours) > Provide information to clients > Provide information to clients

Activities

Complete these activities before you look up the Answers.

Telephone Techniques

What is wrong with the following receptionist’s conversation?
Receptionist: Hello.

Caller: May I speak to Lindsay Edwards please?

Receptionist: Hang on.

Lindsay: Hello, Lindsay here.

Receptionist: Someone wants to speak to you.

Lindsay: I am very busy at the moment. Can you tell him that I am in a meeting and I will ring him back when I am finished?

Receptionist: OK.

Receptionist to caller: Lindsay can’t speak to you at the moment. Give me your number and he will ring you later.

Caller: Yes that is all right. My number is 9999 1111. Can you tell him that I would like to discuss the new line of home products that is coming out next week.

Receptionist: Bye.
You are the receptionist for L & W Importers. In the spaces provided, write the conversation that would be appropriate for the receptionist.

Telephone rings.

Receptionist:

Caller: May I speak to Lindsay Edwards please.

Receptionist:

Caller responds: My name is Sam Folder.

Receptionist:

Lindsay: Hello, Lindsay here.

Receptionist:

Lindsay: I am very busy at the moment. Can you tell him that I am in a meeting and I will ring him back when I am finished?

Receptionist:

Receptionist to Sam Folder:

Caller: Yes that is all right. My number is 9999 1111. Can you tell him that I would like to discuss the new line of home products that is coming out next week.

Receptionist:

Caller: Thank you very much. Goodbye.

Receptionist:
As a receptionist, you have to be sensitive to people’s needs. How would you be sensitive in the following cases?
- Someone on crutches comes to the door.
- A woman comes to see your boss for an interview. She has a toddler with her who is demanding his mother’s attention.
- An angry customer.
- A colleague who is running late for work and his first appointment is waiting for him.
- A colleague whom you don’t like very much, trips on the carpet in front of you.
As the receptionist for L & W Importers, you have to answer many enquiries. List some of the internal and external enquiries you could get.
Internal

External

Answers