Business Services
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BSBCMN212A
Handle mail
This unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail.
Elements of competency
- Receive and distribute incoming mail
- Receive and dispatch outgoing mail
- Organise urgent and same day deliveries
- Organise and send electronic mail
Critical aspects of evidence
- Integrated demonstration of all elements of competency and their performance criteria
- Knowledge of the organisation’s policies and procedures relating to mail and electronic mail
- Justification for choice of carrier for urgent and same day deliveries
- Knowledge of carrier’s requirements (eg postal and courier)
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