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Hospitality

Home > Hospitality > Hospitality (120 hours) > Compulsory units > THHHCO01B Develop and update hospitality industry knowledge > Develop and update hospitality industry knowledge

Case study 1

Read the following information which can be found on the website of this (fictitious) hospitality organisation, under the heading Employment Opportunities.

The Promise Group is one of Australia’s largest organisations. We operate 10 licensed clubs across NSW, providing entertainment and recreation, gaming, meeting and events and, of course, food and beverage services to our members.

We offer a wide range of employment and career opportunities in key departments, including food production, food and beverage, gaming, front office, housekeeping and security. The progression of your career with the Promise Group depends on you. Many of our current managers began their careers in our organisation, as did many who have since moved on to other areas of the hospitality industry.

In our industry, there is only ever one reason behind success - and that is having a team that is committed to our members and guests. Therefore we are looking for people who have a passion to succeed in whatever they do, who get a real buzz from providing great customer service; and who thrive in a team environment.

Being in the hospitality industry means you are usually required to work when everyone else is playing! Therefore, we need you to be available to work on a rotating roster that will include weekend and evening shifts. We also look for personal attributes that make you deliver quality service to our members.

Employees are offered pay and conditions in line with the Club Employees (NSW state) award or an Australian Workplace Agreement (AWA), depending on the role. We are an Equal Employment Opportunity (EEO) organisation.

If you want to be considered for a position involving the service of alcohol in an area that also has gaming facilities you will be required to be trained in the RSA and RCG.

Send your CV to our PO address, marked to the attention of the Human Resource Department. Following the Federal government legislation, all personal information will be kept confidential and your details will not be passed onto third parties outside our organisation without your consent.

Questions

1. Identify three hospitality industry sectors within the Promise Group enterprise.
   
   
2. Name the legislation that allows this organisation to sell alcohol.
   
   
3. Predict one entry-level position that may be available for a prospective employee in each of the following key departments in this enterprise: Food production, Food and beverage, Gaming.
   
   
4. What do the following acronyms stand for: EEO, RSA, RCG?
   
   
5. Explain the difference between an award and an AWA.
   
   
6. Identify the personal attributes that employers expect hospitality staff to have.
   
   
7. Identify the legislation that ensures that personal details of club members and of applicants are kept confidential by the enterprise.

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