Hospitality
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Review questions
- How would you set up a housekeeping trolley?
- What procedures might you use to record room defects or check housekeeping supplies?
- Describe typical room servicing procedures.
- Describe procedures for handling specified hazards.
- What are some typical carpet stains and how would you remove them?
- In what order would you clean a guest room and why?
- What do you need to organise prior to commencing the servicing of a floor of rooms and how would you do this?
- What sort of customer service situations might you encounter while preparing rooms?
- Why do housekeeping, reception and maintenance staff need to communicate with each other?
- What would you do if you found evidence of illegal drug use in a room?
- What would you do if you couldn’t remove a carpet stain?
- Why is it so important for housekeeping staff to follow health and safety procedures?
- What are the safety issues involved in changing a light bulb, moving a sofa, handling broken glass?
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