Hospitality
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Case Studies
You are working on the front desk at morning departure time. Five guests are leaving. You have a cash float of $250 and operate with a non-automated cash drawer. Accounts have already been prepared as follows:
Guest 1, total charge $325 - pays by cheque
Guest 2, total charge $55 - pays in cash with a $100 bill
Guest 3, total charge, $165 - pays $150 by American
Express and the rest in cash
Guest 4, total charge $245 - pays by Visa
Guest 5, total charge $165 - $150 of which has been
pre-paid and $15 in cash with a $50 bill
You also need to process a deposit of $50 that has arrived
for a future booking before finishing your shift.
Complete the processing of all these payments and reconcile
your takings.
Write a checklist for your reception desk colleagues "Ten important things to remember when processing financial transactions".
You work in busy licensed restaurant and a customer has presented a credit card for a payment for their table of ten. The electronic funds machine is currently off-line. Explain the procedures for completing a manual credit card payment including clearing establishment floor limit which has been exceeded in this case.
Demonstrate an appropriate method for returning change to a customer for the following transactions:
| Transaction Amount | Amount Tendered | Change Due |
|---|---|---|
$14.45 |
$20.00 |
__________ |
$3.95 |
$50.00 |
__________ |
$17.05 |
$20.00 |
__________ |
$7.35 |
$10.00 |
__________ |
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