Hospitality

Review questions

What information would you need to include on a receipt?
What do you need to check on a credit card transaction?
Explain the step by step process for accepting payment by credit card.
What is an accountable document?
Describe a process for returning change to a customer that provides an automatic check that you have tendered the correct amount.
What step by step process would provide you with a logical approach to reconciling takings?
When might you need to communicate with others during processing of a credit card transaction?
What would you do if takings did not reconcile on your second attempt?
Outline the security procedures that apply to handling cash and other accountable documents?

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