Hospitality

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Establishment Knowledge

Activity
Use relevant information from a hotel of your choice and use the information to take reservations.

Print out this page to answer the following questions.

Detailed Information on Your Establishment Must Include:
General Description

Star Rating of establishment
Location
Number of floors
Number of guestrooms

Room Types

Types of guest rooms, for instance
- Double/Standard/Regular
- Twin (and bedding arrangement)
Room Features and Facilities including
- Views
- Decor
- All in room facilities

Establishment Knowledge - Continued
Room Rates

Rack rates for each room type
Discounted rates for each room type

Hotel Facilities

Hotel Facilities and Services including
- Restaurants/Bars
- Conference Facilities
- Business Services
- Sporting Facilities

Hotel Policies

Specific Hotel Policies
- Check In Time/Check Out Time/Release Time
- Deposit/Cancellation Policies
- Acceptable Methods of Payment

General Description of Hotel

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Establishment Knowledge - Continued

Room Types

Room Types	Abbreviation	Description

Establishment Knowledge - Continued

Rates

Room Type	Rate Type	Amount per night	Remarks Room only, meals, package, corporate etc.

Establishment Knowledge - Continued

Hotel Facilities

Name	Location Opening Times	Remarks Regulations, Dress Code etc.

Establishment Knowledge - Continued

Hotel Policies

Other Establishment Information

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