Hospitality
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Effective Communication
Look at the following example of effective communication
| Jacques
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Good morning, Sammy’s Sandwiches,
this is Jacques.
|
|---|---|
| Petra
|
Hello Jacques, Petra here. I have
today’s order for you.
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| Jacques
|
Hello Petra. Today’s
order—What will it be? I have my pen ready.
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| Petra
|
Three sandwiches today, please, and six
coffees.
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| Jacques
|
Three sandwiches and six coffees.
Right! What are they to be?
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| Petra
|
The sandwiches: Two ham and tomato, and
one egg and lettuce. The ham and tomato are both on rye
bread, and the egg and lettuce is on multigrain.
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| Jacques
|
So it’s two ham and tomato on rye
and one egg and lettuce on multigrain. Toasted?
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| Petra
|
Oh, yes! I forgot—one of the ham
and tomatoes is to be toasted.
|
| Jacques
|
One of the ham and tomatoes toasted.
That’s the sandwiches organised. Now what about the
six coffees?
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| Petra
|
Easy today: three cappuccinos and three
black, please. No sugar.
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| Jacques
|
Three cappuccinos and three blacks, no
sugar.
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| Petra
|
Yes, that’s right. And Jacques,
would you mind giving me a call when they’re ready,
so I can come and collect them. My number is 9316
8439.
|
| Jacques
|
9316 8429, fine, give me about 15
minutes.
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| Petra
|
Did you say 9316
8429? My number is 9316
8439.
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| Jacques
|
Oh, sorry! 9316 8439. I’ll ring
you soon. Goodbye, Petra. Thanks for the order.
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Why is this an example of effective communication?
Back to Communicate on the Telephone
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