Hospitality

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Key terms and concepts

Term	Definition
Bin cards	Used to record the movement of stock from the store.
Delivery docket	A form from the supplier that accompanies goods and is signed upon receipt by the customer.
Environmental hygiene	This refers to the need to keep your workplace free of clutter and conditions that allow bacteria and vermin to thrive.
Invoice	An itemised bill or account.
Lifting techniques	The processes employed to ensure the safe lifting and movement of goods.
Manual handling	Using human force to move or support a load (including moving, lifting, putting down, pushing pulling, or carrying).
Occupational Health and Safety	Legislation, policies, procedures and activities that aim to protect the health, safety and welfare of all people at the workplace.
Order	A request to a particular supplier to supply stock items.
Stock cards	Cards which record the quantity and quality of each stock item that is in storage.
Stock control	The management of stock to ensure adequate levels of all stock items are maintained for the successful operation of an enterprise.
Stock control documentation	Records showing the ordering, storing, issuing and monitoring of stock.
Stock control systems	Standardised procedures for maintaining and monitoring stock.
Stock replenishment	The replacement of stock to maintain adequate stock levels.
Stock rotation	A stock control system where older stock is sold before newer stock.
Stock take	A physical count of all the items in stores to keep track of stock movements and establish what needs to be purchased to bring stores up to set levels.
Storage	A space for storing goods.
Supplier	A provider of goods or services.
Wholesaler	A business that sells stock to other businesses at lower prices than retail outlets and in bulk quantities.

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