Hospitality

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Key terms and concepts

Anti-discrimination	Legislation which prohibits treating people differently because of their race, sex, disability, sexual orientation, age etc.
Award	A set of minimum conditions negotiated between the industry, union and government that set terms of employment for employees that the employer must follow.
Career pathway	An individual’s course of job progression.
Duty of care	The moral or legal obligation to ensure the safety and well being of others.
Employee responsibilities	The obligations of workers in their workplace, for example to act in a safe and ethical manner at all times and to follow organisational procedures and codes of conduct.
Employee rights	What is due to a worker.
Employer group	An association for those who employ others.
Employer rights	What is due to a person who employs others.
Enterprise agreements	Legal documents setting out the rights, entitlements and obligations of employers and employees of a particular organisation or industry.
Employer responsibilities	Obligations of those who employ others.
Equal Employment Opportunity (EEO)	Legislation ensuring that all applicants for a job are treated equally so that the best person is chosen.
Guidelines	Rules or principles that provide guidance for appropriate behaviour in the workplace. They may be set by individuals, enterprises, governments or societies.
Industry sectors	The hospitality and tourism industries are divided into categories based on similar services and products provided. For example Accommodation and Meeting and Events.
Key departments in a hospitality enterprise	Specific areas in a hospitality enterprise that have specific roles to allow for the functioning of the enterprise. These include:
Rooms Division (front office and housekeeping)	Front office - services and administers the reservation and reception section of the enterprise. Housekeeping - maintains an enterprise’s standards of hygiene, cleanliness and comfort.
Food and Beverage	Provides food and beverage services.
Food Production	Is responsible for the purchasing, storage, preparation and cooking of food for an enterprise.
Banqueting	Provides a special menu honouring a particular guest or occasion.
Clubs	Associations organised for a purpose such as the provision of social, welfare and sporting activities. Many clubs in NSW have buildings that provide for the needs of their members.
Gaming	Provides and manages gaming services.
Sales and Marketing	Actively promotes an enterprise.
Human Resources	Recruits and trains employees.
Financial Control/Accounts	Administers the accounts of the business.
Security	Ensures safety and security of guests, staff and valuables.
Maintenance	Repairs and maintains the furniture, fixtures and equipment of an enterprise.
Legislation	Laws passed by the Federal or State Parliaments. Legislation relevant to the hospitality industry includes:
Occupational Health and Safety Act 2000 (NSW)	Protects the health and safety of all workers and visitors in a business.
Anti-Discrimination Act 1977 (NSW)	Protects individuals from being discriminated against because of characteristics such as their race, gender, age, sexual preference, marital status, disability or religion. The aim of this legislation is to ensure that fair and equal service is provided to everyone.
Workers Compensation Act 1987 (NSW) (as amended)	Focuses on injuries that occur to employees at work or whilst traveling directly to and from work. It stipulates that all enterprises must have insurance that will cover the injured worker’s medical expenses and rehabilitation costs.
Liquor Act 1982 (NSW) and Responsible Service of Alcohol	Covers all aspects of liquor that is offered for sale in licensed enterprises. It includes licensing hours, hours of operation, training staff must undertake, the responsibilities of employers in selling alcohol, harm minimisation, as well as offences and legal proceedings.
Gaming Machines Act 2005 (NSW) (as amended), Gaming Machines Regulation 2002 (NSW)	Regulate the use of gaming machines, including the number of machines in a venue, signage that must be put in place, the dangers of problem gaming, actions that must be adopted to address problem gamblers, such as displays clocks or counseling, signage and how prizes should be awarded. They also ensures that fair practices are used for gaming equipment.
Responsible Conduct of Gaming/Gambling	Training required for all employees involved in gaming. It educates staff on their responsibilities in working in a gaming environment and provides them with the knowledge of how to identify problem gamblers.
Smoke Free Environment Act 2000 (NSW)	Stipulates that no smoking is allowed in any enclosed areas within the enterprise in order to prevent non-smokers from passive smoking and particularly to protect the health of employees.
Privacy Amendment (Private Sector) Act 2000 (Cth)	Sets out the rules an enterprise must follow in relation to the personal information of customers, suppliers and staff. This includes how businesses collect and use personal information and whether or not it is disclosed to a third party.
Quality assurance	A system to maintain standards in a business.
Regulations	Detailed documents which support legislation.
Research skills	Ability to search for knowledge.
Trade union	Organisation of employees that represent the interests of the employees in a particular industry.
Work ethic	A workplace philosophy where employees demonstrate reliability, willingness to learn, effective communication and the ability to get along with others.
Workplace relations	The interaction of the employer and employee within the enterprise. It includes recruitment, selection, training, development, employees, conflict resolution and separation (that is when employees leave the business).

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