Chris is interested in a career in hospitality. Which skill will best help Chris research the hospitality industry?
Questioning techniques
The ability to conduct surveys
Teamwork
Data entry skills
Which of the following best describes the objective of the Trade Practices Act (CTH 1974) legislation?
To enforce Enterprise and Workplace agreements
To protect the rights of the comsumer
To protect the rights of the employee
To ensure equal opportunities in the workplace
Which of the following is a sector of the hospitality industry?
Front office
Food production
Human resources
Accommodation
Which organisation best protects the rights of employees in the hospitality industry?
Restaurant and Catering Association of NSW
Australian Hotels Association
Clubs NSW
Liquor, Hospitality and Miscellaneous Workers Union
What are three personal attributes that need to be demonstrated when working in hospitality?
Cooking skills, attitude, honesty
Computer skills, consistency of service, punctuality
Punctuality, honesty, attention to detail
Personal presentation, fine motor skills, physical fitness
What is a major role of the front office in a hospitality enterprise?
Reservations
Marketing
Training staff
Security
Which position is higher on a career pathway in the food production department?
Sous chef
Maitre d’
Food and beverage steward
Chef de partie
In the absence of an Australian Workplace Agreement (AWA) which of the following documents legally binds employers to provide certain minimum conditions for their employees?
Enterprise agreement
Contract of employment
Industry awards
Workplace agreement
Which sector of the hospitality industry does a fast food outlet located in a theme park belong?
Accommodation
Food and beverage
Entertainment and recreation
Travel and tours
Which of the following best describes the area covered by Equal Employment Opportunity legislation?
Equal opportunities for women
Equal opportunities for people from non-English speaking backgrounds