Hospitality

Review questions

Describe check-in and check-out procedures for individuals and groups.
How would you prepare an arrivals list?
What procedures should you follow in preparing and checking guest accounts?
Explain the features of typical documentation used for arrivals and departures.
What sort of reports does reception need to produce?
What planning and preparation would you undertake when beginning a reception shift and how would this assist you in organising your time?
What questions might you ask guest on check-in and what information could you offer to arriving guests?
In what situations would you need to liaise with colleagues from other departments of your establishment?
What would you do if a person arrived without a booking and no room was available?
How would you advise a guest that their room was not ready?
What security issues are important for reception staff?

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