Hospitality
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Services of the hospitality industry
The hospitality industry is largely a service provider rather than a product provider - a hotel does not sell a customer an actual room of the hotel, but provides a service to allow the customer accommodation for the evening. Types of services that the hospitality industry can offer customers include:
- Meal service/dining experiences
- Beverage service
- Entertainment
- Accommodation
- Room service
- Porter/concierge
- Parking
- Sport and recreation facilities e.g. tennis court, spa, gymnasium
- Child minding
- Dry cleaning
- Atmosphere and ambience
- Gaming
- Tourist and travel advice
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Conferences and conventions
- Audio visual equipment
- Fax services
- Computer terminals
- Internet access
- Pick ups
- Additional tours/trips
- Group transport
- Shopping Services
- Tours and Transport
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Restaurant Facilities
- Private rooms
- Buffet facilities
- Service options
- Menu options
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Food & Beverage
- Service options (full, buffet, cafeteria)
- BYO
- Add-on Services
Not every establishment could, or would want to, offer all services. Each establishment therefore chooses the most appropriate product mix for the type of customer they are trying to attract. The product mix is the assortment of products, services and facilities that an establishment chooses to offer to customers.
Visit 
and look at the services available in
different hospitality establishments.
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