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THHCOR02B Work in a socially diverse environment
Introduction
This unit deals with the awareness required by all people working in the tourism industry and the strategies for effective interaction with people from a range of socially and culturally diverse backgrounds. It includes the cultural and social awareness required for serving customers and working with colleagues from diverse backgrounds.
Critical Aspects of Assessment
- identifying different social and cultural beliefs and values
- explaining how to communicate effectively with a colleague or customer from another language or cultural background
- considering ways of dealing with cultural conflicts or problems, and improving workplace communication
- working cooperatively with other members of a work team, including those from diverse backgrounds
- dealing with problems such as communication breakdowns and misunderstandings
Contents
Key terms and concepts
Case study 1
Cultural and social differences - checklist
Scenario 1
Case study 2
True or false quiz HTML Interactive
Mix and match quiz HTML Interactive
Scenario 2
Gap fill exercise HTML Interactive
Case study 3
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